Dermani MEDSPA® is a fast-growing medical spa in the Atlanta area. We are looking for front office coordinators for our Dunwoody location. We are looking for someone who is self-motivated, able to lead the team and grow with us! Our offices are open Mon-Fri 9 am-7 pm and Saturdays 9 am-5 pm. This position can be full time about 38 hour or part time which is about 20-25 hours a week.
Job Description:
- Greeting and checking in clients and ensure all necessary forms are fill out.
- Call on sales lead immediately and update daily and follow up on ones can not be reached.
- Check missed phone call after lunch or through out day and call back.
- Check messages and reply from social media, email and chat.
- Check out clients accurately and process payments without error and add consumed as needed.
- Review appointment books, look ahead and make notes, confirm, reschedule/booking appointments.
- Review to make sure no appointment is booked in wrong order and /services can't be combined together.
- Maximize appointment time by adjusting finish time as needed to open up for next appointment.
- Explain and upsell membership to client.
- Handle customer complaints/billing questions and escalate when necessary.
- Follow and read through the cleaning/open/end procedures.
- Read, understand and adhere to FD processes and protocol.
- Restock retail inventory, organize all stocks, apply price sticker.
- Carefully check for QTY or discrepancies when receiving purchase order, scan paperwork into system.
- Opening, sorting and scanning mails.
- Daily, weekly inventory cycle count.
- Daily cleaning list of all common area such as restrooms, front desk area, hallway/kitchen/restroom floor, windows mirror, sofa, etc.
- Cash handling.
- Check for open invoices/fail membership daily to call to collect payment.
- Other product as assigned.
Qualifications:
- Experienced with customer service.
- Great multitasking and communication skills.
- Detail oriented.
- Reliable and dependable.
- Has a strong work ethic is a must.